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Common Garage Door and Operator Difficulties
Hobbs Door not only deals with garage door installation, but also the service after the installation of the garage door. We service Virginia Beach and the surrounding areas. It can be helpful to determine before calling for garage door service whether the problem you are experiencing is related to the overhead door or the electric garage door operator. Use the line items below for garage door triage.
Is the difficulty with the garage door or the electric opener?
I can't seem to open my garage door with the remote control.
Sometimes my door works and sometimes it doesn't.
Why can't I open my door manually?
My remote will only work when I am very close to my garage.
My garage door will only close if I hold the wall button down until the door reaches the floor.
My garage door operator reverses mid-cycle for no apparent reason.
Is this problem an emergency?
My keyless entry doesn't work.
I lost my remote control. How can I deactivate it?
Can I get a new remote control?
When will you be available for a technician to repair your door or operator?
What kind of garage door do you have?
What size door do you have?
What brand of garage door operator do you have, and how old is it?




Is the difficulty with the garage door or the electric opener?

Briefly, if you can open the door manually, the problem is likely with the operator. If you can't open the door manually, even though the operator is disconnected, the problem is likely with the door.

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I can't seem to open my garage door with the remote control.

Check these items: If you haven't lately, replace the battery. If the wall control has a vacation lock, make sure it is not activated. Is the operator receiver's antenna fully extended? Is the remote control programmed to the opener? Did you just experience a power surge that damaged other electrical components in your home? Do you have a GFI circuit powering the garage that is tripped?

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Sometimes my door works and sometimes it doesn't.

When was the last time you had the garage door and remote control system serviced by a trained technician? Small factors can combine to create a temperamental door system that leaves you frustrated instead of convenienced. An experienced technician can survey, service, and repair your door and operator, often for less than you might expect.

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Why can't I open my door manually?

If the power is out and you are trying to open the door manually, have you pulled the release handle to separate the operator from the door? Is the spring broken? Are the cables detached or broken? Is the door locked? If you've recently painted the door, have you painted the doorstop to the door?

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My remote will only work when I am very close to my garage.

This is perhaps the most frustrating garage door operator problem. Garage door operator remote control systems are in a class of electronics governed by FCC rules. The rule states that the device may not cause harmful interference and must accept any interference received including interference that may cause undesired operation. (This is printed all over the receiver, transmitter, owner's manuals, etc) Maximum allowable range is 150 feet. However, if the remote works from 30 feet, it is considered acceptable. (Old operators, under different FCC rules, had a much greater range. They were also easier to hack into and duplicate your remote code.) Interference is becoming more common as wireless electronic items proliferate. If you have any of those items in your home, including wireless routers, try your garage door remote control system with the items turned off and unplugged. It may be necessary to power down the entire home to locate the offending electronic device. Improperly grounded electrical connections can also interfere. Oceana area residents in Virginia Beach particularly are subject to problems caused by proximity to the Naval Base. If the interference is sometimes worse, and comes and goes, there is nothing wrong with the operator's remote control system, and it is an indication of interference from somewhere other than your home. Brand new developments in remote control systems utilizing multiple frequencies will likely eliminate this problem for you. These are upgraded systems so you must ask for them specifically. If the garage door operator works anywhere from the remote control, including and even limited to the garage, it IS working and the lack of range is NOT a warranty related issue. No one can control what is broadcast into the air around your home and may subsequently interfere with the proper functioning of remote devices.

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My garage door will only close if I hold the wall button down until the door reaches the floor.

Your safety sensors are either damaged, misaligned, shorted electrically, or something is blocking the beam. Check for any obstruction and remove it.

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My garage door operator reverses mid-cycle for no apparent reason.

Seasonal changes can make the door appear to be temperamental. Consult your operator manual for up and/or down force adjustment information.

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Is this problem an emergency?

If your only entrance to your home is through the garage, and the door won't open, your difficulty becomes an emergency. If your only car is inside the garage and the door will not open, it is an emergency. If the door is opened part way, and a cable is loose and/or the door is jammed in the opening, it can be labeled an emergency. If the spring is broken, and you have other access, and another vehicle, it is not an emergency. If the door or operator has not been working for three weeks and you are just now getting around to calling about it, it is not an emergency. We make every effort to get to urgent calls as quickly as possible, but we request that use of the word "emergency" be used only when it really is.

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My keyless entry doesn't work.

Are you using the correct entrance code? Does the keyless have a good battery?

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I lost my remote control. How can I deactivate it?

You can easily deactivate a remote, but you need to be aware that EVERYTHING will be deactivated, including HomeLink or LearCar2You equipped devices. Then you can't use your other remote or device until you retune it. To erase all the remotes, keyless entry, and other devices, press the "program" button on the back of the opener's logic board and hold it for 10 seconds. Use your remaining remote to confirm erasure. (These instructions work on the majority of "smart button" programmable operators but may not work on yours - use a confirmation method to make sure the remote is erased if it is a potential security concern.)

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Can I get a new remote control?

Absolutely! You just call in with the model number, and we'll ship one to you. The model number is usually on the back of a remote. Universal remotes are also available if you don't have a model number.

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When will you be available for a technician to repair your door or operator?

Most service requests take an hour or less to complete. We can schedule morning or afternoon appointments. We will start installation and most service request appointments as late as 3pm, service in zip codes 23320, 23322, 23464, and 23462 as late as 4PM, based on availability.

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What kind of garage door do you have?

Most garage doors are either wood or steel. (If you can't tell, does a magnet stick to it?) If it is steel, is it insulated or non-insulated? If your spring is broken, this information will assist the service technician in selecting the proper range of materials to bring with him for your repair. Generally, wood door springs are heavier (larger wire size, diameter, and length) than the steel door springs for the same size door. There are also problems specific to steel doors and not in wood doors and vise-versa.

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What size door do you have?

It is very helpful for the intake writer to know the size door you have. We make every attempt to come to your site prepared to repair your door in one visit, saving you time and us fuel. A "single wide" door is one that may be less than 8 feet wide and up to 10 feet wide. A "car-and-a-half" door is one from 12 feet to 14 feet wide. A "double" door is 15 feet and wider. If you do not have a long tape measure, measure to the half-way point and double it. Heights for residential doors are usually 7 feet tall or 8 feet tall. A way to guess for a metal raised panel door is by counting the panels in the width. Short raised panel stamps, or those that are roughly square, are generally counted at 2 feet per square panel. Long raised panel stamps, or those that are very obviously more than twice as wide as tall, are generally 4 feet per rectangular panel. Residential steel door raised panels are 21 inches tall most of the time. Steel carriage house doors though can vary from 18 to 32 inches tall, so it's harder to guess by counting for non-raised panel metal doors.

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What brand of garage door operator do you have, and how old is it?

For most modern operators, the brand name of the garage door operator is printed or engraved on the remote control. Some of the older garage door openers had radio controls from a different manufacturer. The Code of Federal Regulations contains language which discourages repair of an operator that doesn't reverse when it encounters an obstruction. Indeed, parts for many of the older operators are not even available anymore. (Sensors were required in the early 90's, and many pre-sensor operator parts are being phased into obsolescence by their manufacturers.) Your remote may have a name stamped or engraved on its case. Some common operator brands are LiftMaster, Chamberlain, Craftsman, Genie, Allister, Allstar, Stanley, Challenger, Aviator. We do not repair WayneDalton iDrive.

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